When do I receive my booking confirmation?
After booking, you'll receive two emails: an immediate booking confirmation with your itinerary details, and a second email containing your account password.
After completing your booking, you will receive two separate emails: a booking confirmation and a password to access your account.
The Two Emails You Will Receive
| Contents | Timing | |
|---|---|---|
| 1st Email – Booking Confirmation | Full details of your itinerary and reservation | Immediately after booking |
| 2nd Email – Password | Password to access your account | Shortly after the confirmation email |
Booking Confirmation Email
Your confirmation email will include:
- Your reservation number
- Pick-up and drop-off details
- Billing information
- Timing for receiving the driver's information
Please note: For security reasons, your account password will not be included in this email. It will be sent separately in a second message.
Password Email and Accessing Your Account
Shortly after your confirmation email, you will receive a second email containing your account password. Use your email address and this password to log in and:
- View upcoming reservations
- Check payment history
- Make changes or cancel reservations
- Access additional account features
If you have forgotten your password, click the "Forgot password" link on the login page to reset it.
Customer Service
If you have any questions or need further assistance, please contact our customer service team at info@transfeero.com. Our team is available 24/7 to help you with any questions or concerns.