What if I have more luggage than the baggage allowance for my booking?
Learn what to do if your luggage exceeds your booking's allowance, including how to book extra vehicles and the risks of excess baggage such as refused service or additional charges.
If you have more luggage than your booking allows, you should book additional vehicles — chauffeurs may refuse service or apply extra charges for excess baggage.
Luggage Allowance Policy
The maximum luggage allowance shown for each booking on the Transfeero website is based on safety requirements. We do not recommend exceeding this limit under any circumstances.
How to Transport Excess Luggage
If you are travelling with more luggage than your allowance permits, follow this guidance:
- Check the maximum luggage allowance displayed for your vehicle at the time of booking.
- Book enough vehicles to transport all your belongings without exceeding the maximum capacity of any single vehicle.
Important Warnings for Excess Baggage
- Right to refuse service: Chauffeurs retain the right to refuse service based on the amount of additional luggage.
- Additional charges: Excess baggage may result in extra costs applied to your booking.
Why Safety Comes First
Ensuring your safety is a core value at Transfeero. Respecting luggage allowances helps us maintain safe road conditions for all customers on every journey.
Need Further Help?
If you have any further queries about the luggage allowance, please contact our customer service team, who will be happy to assist you.