What if Hourly Service ends outside of the city it started in?
Learn when a return distance fee applies to hourly chauffeur bookings that end in a different city, and how the charge is calculated and shown on your receipt.
If your hourly chauffeur service ends in a different city from where it started, you may be charged an additional return distance fee to fairly reimburse the chauffeur for travelling back to their city of origin.
When Does the Return Distance Charge Apply?
This charge only applies when both of the following conditions are met:
- You have made an hourly service booking (not a fixed point-to-point transfer).
- The booking ends in a different city from the one in which it began.
If your booking starts and ends in the same city, no return distance charge will be applied.
How Is the Charge Calculated?
The additional charge is based on the actual distance the chauffeur must travel to return to their city of origin after completing your booking.
- Actual distance, not an estimate: The charge reflects the real return journey distance, not a flat or estimated rate.
- Location tracking: The chauffeur's location is tracked automatically throughout and after your journey to ensure accuracy.
- Separate line item: The additional charge will appear clearly as its own line item on your final receipt.
Example
You book a chauffeur in City A for a 3-hour service, and the trip ends in City B. The chauffeur then needs to travel back to City A — the distance of that return journey is used to calculate the additional charge on your booking.
Additional Considerations
| Topic | Detail |
|---|---|
| Who receives the payment? | All return journey reimbursements are paid directly to the chauffeur, not to a third party. |
| Reviewing charges before booking | If you anticipate your hourly service may end in a different city, we recommend reviewing potential additional charges before confirming your booking. |
| Transparency | Any additional charges will always be clearly communicated and reflected in your booking summary or invoice. |
If you have any further questions about return distance charges or multi-city hourly bookings, please contact our customer support team — we're happy to help clarify costs before or after your journey.