How does Transfeero accommodate travelers with special needs?
Learn how Transfeero supports travelers with special needs — from limited mobility to service animals — and how to request accommodations when booking.
Transfeero strives to make travel accessible for all customers, offering tailored accommodations for a wide range of special needs.
Who We Can Accommodate
We aim to support travelers with a variety of needs, including but not limited to:
- Limited mobility
- Vision impairment
- Hearing impairment
- Service animals
- Assistive devices
- Requirements for extra assistance from the chauffeur
Availability by Location
The range of accessible services we provide can vary around the world, depending on local regulations and the characteristics of local vehicles.
How to Request Special Accommodations
If you need special accommodations, follow these steps when booking:
- Locate the "Special requests / Notes for the chauffeur" box during the booking process.
- Clearly describe your specific needs or requests.
- If you are travelling with a larger assistive device (e.g., a collapsible wheelchair), include its dimensions so the chauffeur can confirm it will fit in the vehicle.
Please note: Unfortunately, we are generally unable to transport rigid-frame wheelchairs.
Our Recommendation
For safety and convenience, we recommend booking at least 24 hours before your trip to allow sufficient time to arrange the right accommodations.
Need Further Help?
We are dedicated to ensuring all our customers have a pleasant and safe journey. If you have any additional questions, please don't hesitate to reach out to us.