Managing bookings
Learn how to manage your bookings, including how to view, edit, and cancel reservations.
How can I make changes to my booking?Learn which booking changes you can make online (date, time, flight number) and which require contacting Transfeero's Customer Service team (address changes, extra stops).When I enter an address, why does it say it can’t be found?Learn why our system may not recognise your address and how to fix it by selecting from the drop-down suggestions instead of typing manually.I booked a ride with the wrong pickup or dropoff location. What do I do?Booked a ride with the wrong pickup or dropoff location? Learn how to contact Transfeero's customer service to request a change — additional costs may apply.Can I book a transfer with bulky luggage (surfboards, bikes, boxes,..)?Yes, you can book a transfer with bulky luggage. Learn how to arrange transport for bikes, surfboards, and other oversized items with Transfeero.How do I recover lost property?Left something behind after your Transfeero ride? Learn how our chauffeurs and customer service team can help you recover lost property.How can I add passengers to an existing booking?Learn how to add passengers to an existing booking by contacting our customer service team, and what to expect regarding vehicle upgrades and additional charges.How do I rate my ride?Learn how to rate your ride after it's complete, including what areas you can review: the booking process, vehicle, and chauffeur.Can't find your booking in the app?Learn why your booking may not appear in the app and how to contact support to merge duplicate accounts into one.What should I do if I forgot to add my flight number?Learn how to add or correct your flight number via the app, website, or by contacting customer service through the chat widget.How can I make a complaint?Learn how to submit a complaint or feedback to Transfeero via live chat or email, and find out what happens after your complaint is received.