When I enter an address, why does it say it can’t be found?
Learn why our system may not recognise your address and how to fix it by selecting from the drop-down suggestions instead of typing manually.
If our system cannot recognise your address, follow the tips below or contact us for help.
Why an address might not be found
Occasionally our system will not recognise an address. The most common reasons are:
- The address was typed manually instead of selected from the drop-down suggestions.
- A normal or private address was entered in a field that only accepts airports, ports, or train stations.
How to enter a valid address
- Start typing your address in the address field.
- Wait for the drop-down suggestion list to appear.
- Select the correct address from the list to ensure it is valid.
Arrival / Departure Airport, Port, or Train Station field
The "Arrival / Departure Airport, Port, Train Station" field only accepts the following location types:
- Airports
- Ports
- Train stations
Please note: Normal or private addresses are not valid in this field. Always choose one of the available options from the drop-down list.
Still need help?
If your address still cannot be found, we are happy to assist. Please drop us a message by starting a new conversation in our chat widget — click the bubble in the bottom right corner of the website.