How can I make changes to my booking?

Learn which booking changes you can make online (date, time, flight number) and which require contacting Transfeero's Customer Service team (address changes, extra stops).

You can quickly change or cancel most bookings online — for address changes or last-minute edits, contact Customer Service.

What You Can Change Online

Sign in to your Transfeero account using the email address and password from your confirmation email to manage your booking directly on the website or mobile app.

Once logged in, you can self-serve the following changes:

Date and time of the service
Telephone number
Flight number

What Requires Contacting Customer Service

Some changes cannot be made online and must be handled by our Customer Service team via chat or email at info@transfeero.com:

Adding extra stops
Changing the pick-up address
Changing the drop-off address

Please note that a change of pick-up location, destination, or additional stops may incur an additional charge. We will inform you of any extra costs before confirming the change.

Changes Within 24 Hours of Pick-Up

If your pick-up time is less than 24 hours away, changes are not guaranteed. Please contact Customer Service as soon as possible for assistance:

Chat: available via the Help Center
Email: info@transfeero.com

Summary: How to Make Each Type of Change

Change Type	How to Do It	Additional Cost?
Date / time	Online (website or app)	No
Telephone number	Online (website or app)	No
Flight number	Online (website or app)	No
Pick-up or drop-off address	Contact Customer Service	Possibly
Extra stops	Contact Customer Service	Possibly
Any change within 24 hours	Contact Customer Service	Varies

Need More Help?

At Transfeero, we understand that plans change. We've designed our website and mobile app to make managing your booking as smooth and stress-free as possible. If you have further questions, visit our Help Center or reach out to our Customer Service team.