Payment / Refund
Learn how payments and refunds work, including how to make a payment, request a refund, and what to expect during the process.
Can I pay once for multiple bookings ?Each booking must be made and paid for individually — block or combined payments are not available, except for return trips which can be booked together.Do I need to tip the chauffeur?A tip is always included in the price of your ride. Learn whether you need to tip extra and how additional gratuity works.Why are there prices in different currencies?Learn which currency (EUR, GBP, or USD) Transfeero uses based on your ride's location, how to switch currencies, and why converted prices are for guidance only.When will I receive my invoice?Learn when to expect your payment receipt and invoice after booking, and how to download them or request one from your driver if you forgot to ask at booking.What is the cancellation policy?Learn about Transfeero's cancellation policy: get a full refund if you cancel more than 24 hours before pick-up, and how to cancel your booking yourself.When do I get charged for my ride?Learn when your credit card or PayPal account is charged for a ride booking and what refunds apply if you cancel at least 24 hours before pick-up.Why my credit card hasn't been acceptedLearn the most common reasons your credit card may be declined and what steps you can take to resolve the issue.Which payment options are available?Learn which credit/debit cards and digital wallets Transfeero accepts, PayPal currency restrictions, and which payment methods (e.g. cash, SEPA) are not supported.Where can I fill in the address details for my invoice?Learn where and how to fill in your invoice address details during the booking process, and what information you'll need to provide.