What is the cancellation policy?
Learn about Transfeero's cancellation policy: get a full refund if you cancel more than 24 hours before pick-up, and how to cancel your booking yourself.
Transfeero allows free cancellation up to 24 hours before your scheduled transfer — here's everything you need to know.
Cancellation & Refund Policy
- You may cancel your transfer service up to 24 hours before your scheduled pick-up time for a full refund.
- Once the 24-hour window has been entered, the option to cancel and receive a refund is permanently revoked and cannot be reversed.
- Refunds cannot be issued by a customer service agent — cancellations must be completed by the customer directly.
How to Cancel Your Booking
To cancel your transfer and request a refund, please follow the self-service cancellation process:
- Click the link below to access the cancellation guide:
- Follow all the steps outlined in the guide.
- If you are still within the cancellation deadline, the system will allow the cancellation and process your refund automatically.
Important Note on Rescheduling
Upon first entry inside the 24-hour timeframe prior to the pick-up time, the ability to cancel your reservation and receive a refund is permanently revoked. Any successful attempt to reschedule the pick-up within this 24-hour window will not restore the ability to cancel, even if the new date/time is beyond 24 hours prior to the rescheduled pick-up.