How do I cancel my ride?
Learn how to cancel your Transfeero booking, understand the refund policy, and find out when you're eligible for a full refund.
You can cancel your Transfeero booking for free up to 24 hours before pick-up — here's everything you need to know.
Cancellation & Refund Policy
When you cancel | Refund eligibility |
|---|---|
More than 24 hours before pick-up | ✅ Full refund, free of charge |
Within 24 hours of pick-up | ❌ No refund possible |
Refunds are processed automatically to your original payment method within a few days of cancellation. Exact timelines depend on your bank or card issuer.
How to Cancel Your Booking
Note: Every booking must be canceled by the customer themselves.
The quickest and easiest way to cancel is through the Transfeero website or app. Follow the steps below:
Sign in to your account using the link below, with:
Your email address used for the booking
Your password sent to you in a separate email
Go to Manage Your Booking.
If your booking is still within the free cancellation window, click the "Cancel booking" button.
Canceling a Return Transfer
If you have a return transfer booked and wish to cancel both rides, you must cancel each transfer separately.