Which channels can I use to book, change, and cancel a ride?
Learn how to book, review, change, or cancel a Transfeero transfer — including which actions you can handle via your account and when to contact support via Chat.
You can book, change, and cancel a Transfeero transfer at any time — most actions are available directly on our website.
Booking a Transfer
The fastest and easiest way to make a new booking is through the Transfeero website. Simply enter your journey details into the fields on the main page and follow the steps to confirm your booking.
Reviewing or Cancelling a Booking
To review or cancel an existing booking, sign in to your account using the email address and password you received in your confirmation email.
Sign in to manage your booking
You can cancel your transfer free of charge up to 24 hours before your pick-up time by clicking the cancel button inside your booking.
Changing a Booking
The type of change you need determines how to proceed:
Type of Change | How to Do It |
|---|---|
Date and/or pick-up time | Make the change independently via your account |
Pick-up or drop-off address | Contact us via Chat |
For step-by-step guidance on changing your booking, see: How do I change my booking?