During travel
Tips and information to help you manage your account and stay covered while traveling.
Meet & GreetLearn how Transfeero's Meet & Greet service works: your chauffeur meets you in the arrivals hall, assists with luggage, and what to expect at select airports.Can you smoke in the vehicle?Smoking of any kind is strictly prohibited in all Transfeero vehicles. Violations of this policy will result in additional charges.How do I contact your Customer Care team?Learn how to reach the Customer Care team 24/7 via chat button, phone (US, Canada, Australia, UK, Italy), or email at info@transfeero.com.How can I contact my chauffeur?Learn when and how you'll receive your chauffeur's contact details — free via email or app 6 hours before pickup, or up to 24 hours early through your Travel Account.How does it work, if I book special routes which include tunnels (e.g. Eurotunnel) or ferries?Learn what's included when booking routes with tunnels or ferries, and which extra costs (e.g. Eurotunnel, ferry fees) you may need to pay on-site.Can I bring my own child / booster seat?Learn how to request child or booster seats through Transfeero during booking, or how to bring your own car seat and notify the chauffeur.