How can I contact my chauffeur?
Learn when and how you'll receive your chauffeur's contact details — free via email or app 6 hours before pickup, or up to 24 hours early through your Travel Account.
You will receive your chauffeur's contact details starting 6 hours before pickup — or even 24 hours in advance via your Travel Account.
Free Driver Details (6 Hours Before Pickup)
At Transfeero, we're committed to providing a seamless and transparent travel experience. Starting 6 hours before your scheduled pickup time, you will automatically receive your driver's contact details completely free of charge via:
- Push notifications (via the Transfeero app)
Optional Paid Notification Channels
For even more convenience, you can also choose to receive driver details through additional channels during the booking process, for a small fee of $1.49 / £1.49 / €1.49:
- SMS text message
View Driver Details Early (24 Hours Before Pickup)
If you'd like to access your driver's information sooner than 6 hours before pickup, you can find it in your Travel Account up to 24 hours in advance — available via the mobile app or website. Follow these steps:
- Log in to your Travel Account.
- Click on the relevant booking.
- View your driver's name and contact information.
Notification Options at a Glance
| Channel | When Available | Cost |
|---|---|---|
| 6 hours before pickup | Free | |
| Push notification (app) | 6 hours before pickup | Free |
| Travel Account (app or web) | 24 hours before pickup | Free |
| SMS text message | 6 hours before pickup | $1.49 / £1.49 / €1.49 |
| 6 hours before pickup | $1.49 / £1.49 / €1.49 |