Getting started
Learn how to get started and find everything you need to begin using the product quickly and efficiently.
How should I choose the pickup time?Learn how to choose the right pickup time for domestic and international travel, including recommended buffers for flights, customs, baggage, and airport departures.Step-by-step guide to book a ride with TransfeeroNeed to book a driver?Do I need to specify the arrival terminal for airport pickups?No need to specify the arrival terminal — just provide your airport and flight number, and we'll track your flight and meet you at the right terminal.What if I have more luggage than the baggage allowance for my booking?Learn what to do if your luggage exceeds your booking's allowance, including how to book extra vehicles and the risks of excess baggage such as refused service or additional charges.How do I book a child seat / booster seat?Learn how to add a child or booster seat to your booking — up to two are included free of charge — and what to do if you need more than two seats.When do I receive my booking confirmation?After booking, you'll receive two emails: an immediate booking confirmation with your itinerary details, and a second email containing your account password.How many guests can you transport?Learn about Transfeero's vehicle classes, their passenger and luggage capacities, and guidelines for choosing the right vehicle for your group.Which currency is used to calculate and charge my booking?Learn which currency Transfeero uses to calculate and charge your booking, with a breakdown by region including EUR, GBP, and USD.Where can I find rebates or discounts?Learn where to find current discounts, coupons, and promotions, and how to apply a discount code to your reservation.How can I book a ride?Need to book a driver?How do I find out the luggage capacity of the vehicles?Learn how to check the luggage and passenger capacity for each Transfeero vehicle class during booking, and what counts as a medium-size suitcase.List of vehiclesOverview of all vehicle classes available on Transfeero, from Economy Sedans to First Class SUVs and Minibuses, including typical models and important notes on availability.What can I request in the ”Notes for the chauffeur” field?Learn what to include in the "Notes for the Chauffeur" field, from assistive device details and pickup instructions to additional stop requests.How does it work an Hourly Service?Learn how Transfeero's hourly service works, including what's included each hour, how to manage your booking, and what to expect for extra hours or distance.How does Transfeero accommodate travelers with special needs?Learn how Transfeero supports travelers with special needs — from limited mobility to service animals — and how to request accommodations when booking.What vehicles does Transfeero use?Learn about Transfeero's vehicle service classes, from Economy to SUV First Class and Minibuses, and find out which vehicles are used for each transfer type.When will I receive the chauffeur’s contact information?Find out when and how you'll receive your chauffeur's name and contact details — via email, push notification, SMS, WhatsApp, or your Transfeero account.Why should I enter my flight number?Learn why providing your flight number is essential for airport transfers — it enables real-time flight tracking and ensures your chauffeur meets you at the correct terminal.How does it work if I have an assistive device?Find out how to inform us about your assistive device when booking, what details to include, and how we ensure the right vehicle is arranged for your journey.How far in advance can I book a ride?Learn how far in advance you can book a ride with Transfeero, and what the rules are for free changes and cancellations up to 24 hours before pick-up.How do I request a service that includes transporting an animal / pet?Learn how to correctly declare a pet or animal when booking a Transfeero transfer, including what details to provide and the rules that apply to ensure a smooth journey.Determine the pick-up time in case of a ride to the airportLearn how to calculate the correct pick-up time for an airport ride by combining your required airport arrival time and estimated journey duration.Are there any fees for a night trip?Learn about the night surcharge (20–30%) applied to transfers booked between 11:00 PM and 7:00 AM, and how it appears transparently in your total at checkout.How does Transfeero work?Learn how Transfeero connects travellers with professional local drivers, how chauffeurs are trained and certified, and how the guest feedback system ensures high-quality service.What if Hourly Service ends outside of the city it started in?Learn when a return distance fee applies to hourly chauffeur bookings that end in a different city, and how the charge is calculated and shown on your receipt.Do the vehicles have Wi-Fi?Learn whether your vehicle has Wi-Fi based on your travel class, and get tips on staying connected during your journey.How do I add the discount code?Learn how to apply a discount code during step 4 of the booking process, and what happens when your code is valid or invalid.How long will the chauffeur wait for me?Learn how long your chauffeur will wait depending on your pickup type: 15 min for standard, 1 hour for airports/ports/train stations, and the full duration for Hourly Service.Can I bring food and drinks into the car?Learn Transfeero's rules on bringing food and drinks into its vehicles, including restrictions on alcohol, non-alcoholic beverages, and potential cleaning charges.Which languages do the chauffeurs speak?All Transfeero chauffeurs speak English and the local language of the destination country. Learn what to do if you need additional language support.Can unaccompanied minors travel with Transfeero?Transfeero does not allow unaccompanied minors on any of its services. A responsible adult (18+) must be present for the entire journey, with no exceptions.