Determine the pick-up time in case of a ride to the airport
Learn how to calculate the correct pick-up time for an airport ride by combining your required airport arrival time and estimated journey duration.
When booking an airport ride, enter your pick-up time — not your flight departure time — by accounting for both journey duration and time needed at the airport.
How to calculate your pick-up time
To determine the right pick-up time, add together the following two factors:
- Time needed at the airport before departure: We generally recommend arriving at least 2 hours before departure. Always follow your airline's specific instructions.
- Journey duration: If you are unsure how long the trip will take, use a mapping tool such as Apple Maps or Google Maps to estimate travel time.
Example
| Flight departure time | Recommended airport arrival | Journey duration | Pick-up time to enter |
|---|---|---|---|
| 10:00 | 2 hours before → 08:00 | 45 minutes | 07:15 |
Important notes
- It is your responsibility to determine the appropriate pick-up time.
- Failing to account for journey duration may result in missing your flight.
- If you are unsure how to calculate your pick-up time, please contact your local customer service team for assistance.