How does it work if I have an assistive device?

We are happy to accommodate guests who use assistive devices — simply let us know at the time of booking so your chauffeur can prepare in advance.

How to inform us about your assistive device

When making your booking, use the "Special requests" or "Notes for the chauffeur" field to describe your assistive device. Please include as much relevant detail as possible:

• Type of device — for example, a manual wheelchair, power wheelchair, walker, crutches, or mobility scooter.
• Dimensions and weight — especially for larger or heavier devices, so we can confirm it will fit safely in the vehicle's boot or cabin.
• Whether it folds or disassembles — foldable or collapsible devices are generally easier to accommodate, but please let us know either way.
• Any handling instructions — for instance, if the device requires special care when being loaded or unloaded.

Examples of helpful information to include

"I use a foldable manual wheelchair. When folded, it measures approximately 70 cm × 30 cm × 80 cm and weighs 12 kg."

"I travel with a rollator walker that collapses flat. No special handling required."

What happens after you submit your request?

Once we receive your booking and special request, our team will review the details to ensure the selected vehicle can safely accommodate your device. If there are any concerns — for example, if a larger vehicle or adapted car is needed — we will contact you as soon as possible to arrange an appropriate alternative.

Tips for a comfortable ride

• If you require a wheelchair-accessible vehicle (WAV) with a ramp or lift, please make this clear in your request, as not all vehicles in our fleet are adapted in this way.
• Let us know if you will need the chauffeur's assistance with boarding, alighting, or handling the device.
• If your needs change after booking, please update your request as early as possible so we have time to make alternative arrangements.

Common assistive devices and what to share

Device type	Key details to provide	Special vehicle needed?
Manual wheelchair (foldable)	Folded dimensions, weight	Usually no
Power wheelchair	Dimensions, weight, whether it disassembles	Often yes — please specify
Mobility scooter	Dimensions, weight, whether it disassembles	Often yes — please specify
Walker / rollator	Whether it folds flat, dimensions	Usually no
Crutches	Number of items	No

We are committed to making every journey as comfortable and stress-free as possible for all guests. If you have any questions or concerns about travelling with an assistive device, please do not hesitate to contact our support team before your trip.