Why my credit card hasn't been accepted

Learn the most common reasons your credit card may be declined and what steps you can take to resolve the issue.

Your credit card may be declined during verification or pre-authorization for several reasons — most of which can be resolved by checking your card details or contacting your bank.

Common Reasons Your Card Was Not Accepted

Bank approval required: Your bank needs to approve the purchase of the transfer service requested.
Incorrect card details: You may have accidentally entered wrong information, such as the name on the card, card number, CVV, or expiry date.
Expired or outdated card details: The card details provided are no longer valid and may need to be updated.
Card reported as stolen: Your card has been previously flagged as stolen.
Insufficient funds or limit reached: The debit card does not have enough funds or has reached its spending limit.
Technical error: The connection between our website/app and your bank failed due to a technical issue, preventing the transaction from completing.
Online transactions blocked: Your card may be blocked for online transactions.
Card type not accepted: You might be using a card that is not supported by our system.

What to Do Next

Double-check your card details and try again.
If the problem persists, contact your bank directly — only your bank can provide detailed information about issues related to your card.

Note: Your bank is best placed to investigate and resolve card-related problems. We recommend reaching out to them if the issue continues after retrying.