How do I recover lost property?

If you leave an item behind after your ride, Transfeero's chauffeurs and customer service team are ready to help you get it back.

How lost property is handled

At Transfeero, we understand that people can sometimes forget items while travelling. That's why we take extra precautions to make sure that guests are able to retrieve their left behind items.

Step 1 – Chauffeur retrieval

If you or the guest you're booking for leaves an item behind in the vehicle after their ride, the chauffeur may:

• Contact the guest directly to arrange to return the item, or
• Call Transfeero for assistance.

Step 2 – Contact Transfeero Customer Service

If you have not yet been contacted by the chauffeur regarding your lost item, our customer service team can help. Please have the following details ready:

• The details of your ride (date, time, route, booking reference)
• A description of the lost item

You can reach us via:

• Phone – call our customer service line
• Online chat – use the chat feature on our website

We will do everything possible to locate your property.

We wish you a safe and pleasant journey!