Can't find your booking in the app?
Learn why your booking may not appear in the app and how to contact support to merge duplicate accounts into one.
If you can't find your booking in the app, you most likely created a duplicate account — here's how to fix it.
Why Your Booking May Be Missing
This usually happens when you have created more than one account by mistake. Your booking exists, but it is linked to a different account than the one you are currently logged in to.
How to Merge Multiple Accounts
We can combine all your accounts into one so that all your bookings appear in a single place. To get started, contact our support team and provide the following information:
- Email addresses of all accounts you have created
- Your name and surname
- Booking numbers for any bookings you have already placed
Once our team has your information, we will work with you to merge your accounts. Please allow up to 24 hours for a response.
Still Have Questions?
If you need further help with merging your accounts, please contact us and we'll be happy to assist.