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Getting started
Getting started

Welcome to the "Getting Started" help collection! This section is your go-to resource for all the essential information you need to begin your journey with Transfeero. Whether you're a first-time user looking to book your initial transfer, or someone seeking guidance on how to navigate our services, we have meticulously compiled articles, guides, and FAQs to help make your start as smooth as possible.

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How does it work an Hourly Service?Would you like to have your driver with you for some hours? Book an Hourly ride
What if Hourly Service ends outside of the city it started in?Hourly Service ends outside of the city
Determine the pick-up time in case of a ride to the airport
How do I add the discount code?Add your discount code in the 3rd step of the booking
How do I book a child seat / booster seat?To book a child seat / booster seat is really simple. After you have choosen your vehicle class you can add a child seat or a booster seat
When will I receive the chauffeur’s contact information?The chauffeur’s name and phone (telephone) number will be sent to the guest 6 hours before pickup via email and SMS
What if I have more luggage than the baggage allowance for my booking?
Step-by-step guide to book a ride with TransfeeroNeed to book a driver?
How many guests can you transport?
How do I find out the luggage capacity of the vehicles?Vehicles Capacity, how does it work?
Can I bring food and drinks into the car?
How do I request a service that includes transporting an animal / pet?
Are there any fees for a night trip?
What currency is used to calculate and charge my booking?
How far in advance can I book a ride?
When do I receive my booking confirmation?
Where can I find rebates or discounts?
How can I book a ride?Need to book a driver?
How long will the chauffeur wait for me?
What vehicles does Transfeero use?
What can I request in the ”Notes for the chauffeur” field?
Can unaccompanied minors travel with Transfeero?
How does Transfeero accommodate travelers with special needs?
How does it work if I have an assistive device?
Do I need to specify the arrival terminal for airport pickups?
Why should I enter my flight number?
Do the vehicles have Wi-Fi?
Chauffeurs working with TransfeeroWhat is Transfeero and who are the local partners working with the platform?
Which languages do the chauffeurs speak?
How should I choose the pickup time?How to Calculate Your Pick-Up Time
List of vehiclesWhich types of vehicles brand and model may I receive for my transportation service?