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What is the cancellation policy?
What is the cancellation policy?

When is the deadline for cancelling my booking?

Andrea avatar
Written by Andrea
Updated over a week ago

Canceling Transfer Services

At Transfeero, we understand that sometimes things come up that can change your travel plans. That's why we give you the option of canceling your transfer services. With us, you can cancel your transfer services up to 24 hours before your scheduled service for a full refund.

Refunds cannot be issued by a customer service agent. For this reason, we invite you to click on the link below to cancel the booking yourself:

Following all the steps, if still within the cancellation deadline, the system will allow the cancellation of the service, and the refund will be processed at that point.

Note: Upon first entry inside the 24 hour timeframe prior to the pick up time, the option to cancel your reservation and receive a refund is permanently revoked and cannot be reversed; therefore, any successful attempt to reschedule the pickup within this 24-hour window will not restore the ability to cancel an amended booking, even if the new date/time is beyond the 24 hours prior to the rescheduled pickup.​

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