This usually happens because you created a duplicate account.

Have you created more than one account by mistake? Don't worry, it often happens! It's easy to combine the information to use a single account.

If you have created multiple accounts by mistake and wish to combine the information to use a single account, contact our assistance providing the following data:

Email addresses of all accounts, name, surname and booking numbers if you already placed bookings.

Once our team has your information, we'll work with you to combine your accounts. Please allow up to 24 hours for a response.

If you have more questions regarding merging multiple accounts, please contact us for further assistance.