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How do I cancel my ride?
Andrea avatar
Written by Andrea
Updated over a year ago

Canceling Your Transfeero Booking

We understand that plans can change, which is why we offer a free cancellation option for our customers. You can cancel your booking free of charge up to 24 hours before the pick-up time. If you cancel your transfer within the 24 hours before your pick-up no refund is possible.

Canceling Through Our Website

The quickest and easiest way to cancel your booking is on our website. To do this you will need to sign-in using the button below, using the email address you used for the booking and the password from the footer of your confirmation email.

Once you sign-in, if your booking is still refundable you will see this ‘Cancel Booking’ button on your booking page. Please click it to cancel your booking.

Additional Information

If you have both an outbound and return journey booked please make sure to cancel each of them separately.

Please bear in mind that spontaneous changes in destination or additional stops may result in additional costs.

Note: every bookings must be canceled by customers themselves. Our associates cannot cancel any booking as not authorized for that.

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