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Why my credit card hasn't been accepted
Why my credit card hasn't been accepted

Impossibility of verifying or pre-authorizing the credit card

Andrea avatar
Written by Andrea
Updated over a week ago

The verification process as well as the pre-authorization process could fail sometimes due to the following reasons:

  • Your bank need to approve the purchase of the transfer service requested.

  • You accidentally entered incorrect debit/ credit card details like name on the card, card number, CVV and expiry date.

  • The card details you provided are no longer valid or need to be updated.

  • Your card has been previously reported as stolen.

  • The debit card has Insufficient funds or has reached its limit.

  • The connection between our website/APP and your Bank failed due to some technical reasons and the transaction couldn't be completed.

  • Your card may be blocked for online transactions.

  • You might be using a card that is not accepted by our sistem.

Note: Be advised that just your bank can provide you with more information about problems related to your credit card. For this reason, we recommend you try again and contact directly the bank if the problems persist.

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